Our

Terms & Conditions


Surveys

All surveys are provided free of charge and include drawings and revisions.

Payment

Supply Only

A 50% deposit is required when placing an order. The remaining 50% balance must be paid in full prior to delivery.

Supply & Installation

A 50% deposit is required when placing an order. The remaining 50% balance is due upon completion of the agreed installation works.

Ordering

Orders will not be processed or entered into production until the required 50% deposit has been received.

Removal & Disposal

Where agreed as part of the quotation, the removal and disposal of existing doors, screens and windows is included at no additional cost.

Warranty

The glass warranty applies to single glazing, double glazing, and fire-rated glass for a period of 5 years from the date of installation. This warranty does not cover accidental damage or breakage. Any repairs or replacements required as a result of accidental damage will be chargeable.

Cooling Off Period & Cancellation

Customers have the right to cancel their order within 14 days of placing it and will receive a full refund of any deposit paid.

Any statutory rights afforded to consumers under UK law remain unaffected.